Terms and Conditions

RETURNS

At Bayside Shoe Warehouse, we are committed to providing high quality products and the highest standard of customer service.

We understand that purchasing footwear online can be challenging — shoe sizes, widths and fit vary significantly between brands and styles. We strongly recommend using our Size Guide before ordering. If you are unsure about fit, width, or whether a particular style will suit your foot, please contact us before placing your order at sales@baysideshoes.com.au or call (03) 9785 1887. Our team is happy to assist.

Change of Mind / Sizing Returns (Full-Priced Items Only)

We offer a 14-day change-of-mind exchange or return policy on full-priced merchandise only, for incorrect sizing or wrong fit, subject to a restocking fee of $14.95 to cover freight and handling.

The following conditions must all be met:

  • Proof of purchase is required (original receipt or order confirmation)
  • Items must be unworn and in original condition, including all original tags
  • Items must be returned in the original, undamaged shoe box — the box must not be taped, labelled, or written on. Wrap the shoe box in separate packaging before posting. Damage to the shoe box may void your return
  • Items must be accompanied by a completed returns slip noting the reason for return and your preferred resolution
  • Return postage costs are the responsibility of the customer and are non-refundable (except for faulty items)

Sale items are excluded from our change-of-mind return policy. All purchases of sale or discounted items are final for change-of-mind, except where your rights under Australian Consumer Law apply.

Customers may return eligible items for an exchange, store credit, or refund.

Returns should be mailed to:

Bayside Shoe Warehouse
Attn: Online Returns
103 Railway Parade, Seaford VIC 3198, Australia

Upon receiving your return, items will be assessed within 2 business days to confirm all conditions are met. Once approved, your resolution will be processed and you will be advised by email.

Bayside Shoe Warehouse reserves the right to decline a return if:

  • The item is received more than 14 days after the order date
  • The item shows signs of wear, marks, or damage
  • The item is not in its original undamaged packaging including the original shoe box

REFUND PROCESSING TIMES

Once we receive your return and confirm it meets our return conditions, we will process your refund within 2–3 business days. Once processed, please allow a further 5–10 business days for the funds to appear in your account depending on your bank or card issuer. In total, please allow up to 10 business days from the date we receive your return.

For refunds processed to Afterpay, please refer to the Afterpay section in our FAQs page.

FAULTY OR DAMAGED ITEMS — YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law (ACL), all products sold by Bayside Shoe Warehouse — including sale items — are covered by consumer guarantees. If a product is faulty, unsafe, or significantly different from its description, you are entitled to a remedy regardless of whether the item was purchased at full price or on sale.

If you wish to make a claim for a faulty item:

  • Take clear photos showing the fault
  • Email sales@baysideshoes.com.au with your order number and a description of the fault
  • Do not return your item until you have received a confirmation email from us with further instructions
  • Goods must be returned within a reasonable time of the fault becoming apparent
  • Proof of purchase will be required
  • We reserve the right to assess the goods and, where appropriate, consult with the supplier or manufacturer
  • We reserve the right to repair or replace where applicable, in line with the ACL

Where a faulty item claim is approved:

  • We will offer a full refund of the purchase price, a replacement, or a store credit
  • Original delivery charges will be refunded where a full refund is issued
  • Return postage costs will be covered or reimbursed by Bayside Shoe Warehouse
  • Please allow up to 5 business days for funds to appear in your account after processing

SHIPPING

Bayside Shoe Warehouse uses Australia Post for all online deliveries. We aim to dispatch orders within 1–2 business days.

Free standard shipping applies on all orders over $200. Orders under $200 are charged at a flat rate of $12.95 (New Zealand $19.95).

Standard delivery times from dispatch:

  • Victoria: 1–3 business days
  • NSW, ACT, SA, QLD metro: 2–6 business days
  • WA, NT, Tasmania: 3–10 business days

Outer-regional areas may experience longer delivery times. During busy trading periods, delivery times may be extended.

PRIVACY POLICY

Bayside Shoe Warehouse strives to provide the highest levels of customer service, including protecting your privacy. The collection and storage of personal information by Bayside Shoe Warehouse complies with all National Privacy Principles as established by the Privacy Act 1988 (Cth).

Personal details collected include name, address, phone number and email address, which are reasonably required to conduct our retail business including processing orders and organising deliveries.

These details may also be used to contact customers with information about online and in-store promotions, if they have agreed to receive this information. At no time will information you have provided be shared with third parties other than for the purposes of conducting our retail business.

Customers may access, update or request removal of their personal details at any time by contacting us at sales@baysideshoes.com.au.

This privacy policy is subject to change from time to time.

SECURITY POLICY

Bayside Shoe Warehouse accords the highest priority to website and payment security. We use Shopify as our secure payment gateway. Payments are processed in real time and Bayside Shoe Warehouse does not have access to, or store, customers' full credit card information. Shopify is PCI-DSS compliant and certified with hundreds of banks globally.

Contact information will not be sold, exchanged, or made available to any third party unless required by law.