FAQs
Exchanges, Returns and Refunds
These answers are a short summary. Our full rules are in our Returns & Refund Policy.
Can I return my online order?
Yes. If the size or fit is wrong, you can return the item within 14 days of the delivery date for a refund, an exchange or a store credit. The item must be unworn, with its tags, in the original undamaged shoe box. Sale items can be returned too. The only exceptions are clearance items and items marked "Final Sale". Those cannot be returned for change of mind.
Not sure about a size? Check our Size Guide, or contact us before you order at sales@baysideshoes.com.au or (03) 9785 1887.
What does a return cost?
- Return postage: you arrange and pay for it
- Refund or store credit, if you paid shipping on your original order: that shipping charge is not refunded, and there is no restocking fee
- Refund or store credit, if your original order had free shipping: a restocking fee of $14.95 (New Zealand $19.95) is taken from the amount
- Exchange: there is no restocking fee. Please put a prepaid Australia Post satchel that fits the shoe box inside your parcel. We use it to send your exchange to you
These costs do not apply to an approved faulty item claim.
How do I return my online order?
Email sales@baysideshoes.com.au with your order number, the item, the reason for the return, and whether you want a refund, an exchange or a store credit. We will reply with return instructions. Do not attach shipping forms, tape or labels to the shoe box. Wrap the shoe box in separate packaging before you post it. We recommend tracked post.
Can I return or exchange my online purchase in store?
Yes. You are welcome to return any unworn items to our Bayside Shoe Warehouse store at 103 Railway Parade, Seaford. Please ensure the shoes are unworn and unused with original tags still attached. We recommend calling ahead on (03) 9785 1887 to avoid disappointment. Proof of purchase is required.
Please note: if you purchased with Afterpay, you cannot return in store. Please contact us at sales@baysideshoes.com.au or call (03) 9785 1887 to arrange your return and refund.
What if my item is faulty?
You have guaranteed rights under the Australian Consumer Law for every purchase, including sale and clearance items.
- Take clear photos that show the fault
- Email sales@baysideshoes.com.au with your order number, the photos and a description of the fault
- Do not post the item until we email you with instructions
For an approved claim there is no restocking fee, and we cover reasonable return postage.
How long will my refund take?
We check your return and process an approved refund within 3–5 business days of receiving it. Your bank or card issuer can then take a further 5–10 business days to show the funds.
How will my refund work if I paid with Afterpay?
Once a refund has been processed to your Afterpay account, Afterpay will contact you to confirm the refund amount depending on how many payments you have made. For example, if you have only paid 2 instalments, Afterpay will refund the amount already paid and cancel the remaining balance. This may mean a partial refund until all instalments have been captured.